Frequently Asked Questions
Everything you need to know about your Hoverfly style journey.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location but usually arrive within 7-14 business days.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with tags attached. Simply visit our online returns portal to generate a prepaid shipping label.
What payment methods do you accept?
Hoverfly Mobility Scooters accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Affirm.
How do I know which size to order?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring yourself and comparing it against our specific garment dimensions to ensure the perfect fit.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize our environmental footprint.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.